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After being with Amex for over 20 years I dropped them for all of our 140 employees and our 3 companies. They kept changing the credit limits without notice. I told them several times not to do it without previous notice. They didn’t listen, so we stopped! We were processing over $10M with our cards. A company that doesn’t listen and understands the needs of its clients is not…
I have Amex platinum card. 895 per year fee.At Philadelphia airport Centurion club waiting period was over 30 minutes. On February 24th. Couldn't use it. No place to sit outside the club either. Amex is nit thinking about their guests. Sad.At JFK on March 2nd, visited Centurion club. Food was not worth it. Rolls were 3 day old. Crumbled in my hand. Showed it the manager. He…
I used American Express for years without major issues, but my most recent experience has been unbelievably painful.After closing my account, I realised I’d overpaid and had a credit balance owed back to me. You’d think getting a refund would be simple. Instead, it turned into a drawn-out mess: repeated phone calls, no practical way to submit documents digitally, and I was…
I was approved for a $30,000 credit limit and barely used it for over a year. Before starting a large project, I proactively called to inform the company that I would be using a large amount in a short period of time and would be making $1,000 monthly payments until the job was complete. I was assured this was noted on my account.Three weeks later—before my first payment was…
Extremely complicated website and also their apps! Unnecessarily intricate and definitely NOT user-friendly!! I understand the need for high security but not when it is beyond ridicious ... form the beginning till the end. It starts with choosing a username and the password. It is so much more demanding in comparison to all other websites and apps! Customer service? Don't even…
I have been a 40 year American Express customer with 4 cards. Spending 2000 a year for the privilege. Spending hundreds of thousands a year. I disputed one charge in 40 years and they took the other side without discussing it with me. I’m out.
. I have been with AmEx for 10 years.. Had 2 late payments (not more than 30 days) in the last 2 years.. Pay more than the minimum asked. ALWAYS!!!. My FICO/Experian scores are 746 and 735 currently. . They dropped my credit limit from $12,600 to $1,800. It's absurd. No one rectified it or could give me a reason that made sense. . I work two jobs and all my bills are paid. No…
Kontakt sehr abhängig vom telefonischen Support (kein Chat, keine Beantwortung von Mails, keine smarte KI etc.). Positiv ist jedoch, dass 24/7 jemand erreichbar ist und in einfachen Fällen fix geholfen wird.Reklamationen sind ausschließlich telefonisch möglich, und man muss sich selbst bei Beträgen unter 30 € beim Mitarbeiter dafür rechtfertigen. Chargebacks aus Kulanz werden…
I’ve had my American Express Business Platinum card for six years, and today I’m finally cancelling it. I am completely fed up with the poor customer service, the constant runaround, and the dismissive attitude every time I reach out for support.Whenever I file a complaint, they open a file, close it shortly after, and absolutely nothing gets resolved. Their “Concierge”…
They look and sound professional and the people at the helpdesk are very nice. But they make too many mistakes. My AmEx green card got stolen and I asked for a new card. They sent me a new gold card... Now I have to change my payment method at so many websites. Thanks a lot, American Express. Next time: listen closely to what a customer has to say.
