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Cartes corporate suspendues depuis 50 jours, avec demandes incessantes de documents fournis avec difficulté sur un site AMEX ou l'on upload les documents comme en 1985. Et ces documents sont non examinés. Service téléphonique frustrant : Une fois sur 2 la réponse est "vous sous êtes mal identifiée, raccrochez". De temps en temps la personne tutoie puis se reprend. La réponse…
I'm based in the UK and getting rid of my Gold Card. The benefits are not worth the price unless you're traveling frequently for business. Other than hotels and major high end retailers, it's difficult to find businesses throughout Europe that take the card and Amex doesn't provide a good online service for finding establishments that accept the card. I could be anywhere in…
I have been with American Express for 20 years because their customer service, phone answerring times etc were excellent.However, I don't know what has gone wrong with this company recently but boy have things changed.I receive requests to update personal information, with no instruction provided on how to do it, nothing obvious when you log in. So I give them a call, whereas…
AMEX has always have problems with retails not accepting its cards, but it was worth the hassle because they offered good service.This is no longer the case and it's just not worth using Amex any more.
I am very, VERY, unimpressed with American Express. Sadly, I strived to have one for years, thinking they were wonderful. Their rates are high, their autopay doesn't seem to work well and always lands with an unpaid bill and/or late fee due to miscommunication thinking as it shows, autopay set. Their fees are NEVER directly disclosed and are VERY HIGH, the highest in the…
I have had an American Express card for over 20 years because their level of service used to be far and away the best of any credit card. But my last two experiences with customer service (which should have been unnecessary) were abysmal. First, they don't want to talk with their customers, directing me to a phone chat service. And then they would not support me even though I…
American Express SAS EuroBonusDetta är, utan konkurrens, det sämsta kreditkort jag någonsin haft – och då räknar jag samtliga kortrelationer jag haft både privat och affärsmässigt.Kortet spärrades utan förvarning. Ingen proaktiv kommunikation. Ingen tydlig incidentrapport. Ingen förklaring. Totalt informationsvakuum. Supporten levererar inget värde överhuvudtaget – varken via…
I’ve been a customer for 10 years never missed a payment till this year. I was late in October and three days late in August. My interest rate went from 13% to 26% without anyone talking to me, worst customer appreciation ever, when I contacted them, they just said that’s the way it is!!! would not recommend this company ever.
I applied for an AMEX Gold card for business because the fees for the Platinum card went up by $100, and I couldn't justify the expense. They accepted my application and the $395 fee. However, after I completed my welcome offer, they never awarded me my points. They claimed it was because I had a Platinum card, but they never mentioned that in the application or when they…
If this is what American Express Platinum considers ‘premium’ service, they should be deeply ashamed.I spent more than four hours on calls trying to resolve a billing dispute, was repeatedly transferred, and forced to explain the same facts to different agents because my refund was never processed. Each time I was told the dispute had been incorrectly categorized by the…
